Privacy Policy

Vihaani Events ("Vihaani Events", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you visit our website or contact us about an event.

This policy applies to information collected through this website, our enquiry and booking process, and our event management services. It does not apply to third-party websites, platforms, or services that we do not control.

By using this website or providing information to us, you acknowledge that you have read this Privacy Policy.

We may collect the following categories of information:

• Contact details such as your name, email address, phone number, company name, and preferred method of contact.
• Event information such as event type, date, venue, guest count, budget range, theme, requirements, and other details you choose to share.
• Booking and payment details such as invoices, billing information, deposit records, and payment status. Payments are processed through banks or payment providers, and we do not store full card details on this website.
• Communications such as emails, messages, enquiry forms, feedback, and notes from meetings or calls.
• Event media such as photographs, videos, and recordings created at events, where permitted by your agreement or with your consent.
• Technical information such as browser type, device type, approximate location derived from your IP address, pages viewed, and general usage information.

We do not intentionally collect sensitive personal information such as health data, biometric data, or financial account passwords. Please do not send us sensitive information unless it is necessary for your event and you have a lawful basis to share it.

We use personal information to:

• Respond to enquiries and provide information about our services.
• Prepare proposals, quotations, budgets, timelines, and event plans.
• Coordinate and deliver events, including communicating with venues, vendors, suppliers, performers, and other service providers.
• Process bookings, invoices, deposits, and payments.
• Maintain business records and manage our relationship with clients and partners.
• Improve our website, services, and client experience, including through general analytics.
• Send service-related updates and, where permitted, marketing communications about our work.
• Comply with legal, tax, accounting, and regulatory obligations.
• Protect our rights, prevent fraud, and resolve disputes.

We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects.

Depending on the circumstances, we process personal information on one or more of the following bases:

• Consent — where you have given us permission, for example to send marketing communications or use certain event photographs.
• Contract — where processing is necessary to respond to your request, prepare a proposal, or perform an event agreement with you.
• Legitimate interests — where we have a legitimate business interest that is not overridden by your rights, such as improving our services, securing our website, or maintaining business records.
• Legal obligation — where we must process information to comply with applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that already took place before you withdrew consent.

This website may use cookies, local storage, and similar technologies to keep the site working properly and to understand general usage. Some cookies may be essential for the website to function. Others may help us measure traffic and improve content.

We may use privacy-friendly analytics services that provide aggregated information such as page views and referral sources. We do not use analytics to identify you personally.

You can control cookies through your browser settings. Disabling some cookies may affect how the website works. Where required by law, we will ask for your consent before using non-essential cookies.

We may share personal information with third parties only where necessary for the purposes described in this policy, including:

• Event partners and vendors such as venues, caterers, decorators, photographers, videographers, performers, sound and lighting providers, and logistics partners.
• Service providers such as website hosting, email, analytics, accounting, and payment providers who support our operations.
• Professional advisers such as lawyers, accountants, and insurers, where necessary.
• Authorities where required by law, court order, or a valid legal request, or where necessary to protect rights, safety, or property.
• Business transfers in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.

We require service providers to handle personal information appropriately and only for the purposes for which it was shared. We do not authorise them to sell your information.

Some of our service providers may store or process information outside Nepal. Where information is transferred internationally, we take reasonable steps to ensure it receives an appropriate level of protection, including through contractual safeguards where required.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to deliver services, maintain business and financial records, resolve disputes, and meet legal obligations.

Retention periods depend on the type of information and the context. For example, enquiry records may be kept for a limited period after your enquiry closes, while invoices and tax records may be kept for longer where required by law. When information is no longer needed, we take reasonable steps to delete, anonymise, or securely dispose of it.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. These measures may include access controls, secure storage, and limiting access to information to people who need it for their work.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us promptly using the details below.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Object to or request restriction of certain processing.
• Request a copy of information you provided to us in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant supervisory authority or privacy regulator.

To exercise a right, contact us at hello@vihaanievents.com. We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable law.

You can opt out of marketing communications at any time by using the unsubscribe link in an email or by contacting us. We may still send essential service messages about an event or booking.

Our website and services are intended for adults and organisations. We do not knowingly collect personal information from children under 16 without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Our website may contain links to third-party websites, social media pages, maps, or payment platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material, we may provide additional notice where appropriate.

We encourage you to review this page periodically to stay informed about how we handle your information.